Transcript Request FAQs

Office of the Registrar

 

Frequently Asked Questions about Transcript Ordering At Defiance College 

How do I access online Transcript Ordering?

Current students my access an unofficial copy of their transcript by logging into their myDC Portal account.

All current students and alumni may access online transcript ordering at www.getmytranscript.com, the National Student Clearinghouse’s public transcript ordering site. Select Defiance College from the dropdown menu to initiate your request. You must have a major credit or debit card to order online.

 

How do I order an official transcript if I do not have a major credit card?

Email registrar@defiance.edu for a transcript request form. Only normal processing (3-5 days and same day “while you wait” delivery options exist. Forms must be received in the Registrar’s Office by Noon in order to send transcript through overnight delivery. Same day “while you wait” options mean we will send transcript the same day or make it available for pick-up on the day of order barring an academic or financial hold does not prevent processing.

 

Can someone else order my transcript?

All academic records released by Defiance College are released in accordance with the federal Family Educational Rights and Privacy Act (FERPA) of 1974 and subsequent amendments. The online transcript ordering process will provide you with a consent form to sign and return to the National Student Clearinghouse before your order is forwarded on to us for processing. For additional information on FERPA consult the Defiance College academic catalog at: http://www.defiance.edu/registrar/schedule-catalog.html or additional FERPA information found on our website at: http://www.defiance.edu/registrar/ferpa.html.

 

How will I know if there is a problem processing my online order?

Online ordering offers the added benefit of email notification when the order is placed, when it is in process with us, and when it has been sent. Online ordering also allows for email notification of any holds preventing release of your transcript, or our inability to locate your record. If a hold prevents release, or if we are unable to locate your record, you will receive an email with information on whom to contact for assistance. Online orders can be tracked by accessing Transcript Ordering at the National Student Clearinghouse and entering your user ID and the order number.

 

Is there a fee for an official transcript?

There is a $7.25 per copy fee for all official transcripts other than same day “while you wait” orders which are $15.00 per copy. Overnighted expediting shipping is available for $22.25 total cost. Please email registrar@defiance.edu for specific form.

 

 

How do I get a transcript processed same day or “while I wait”?

Same day processing of a transcript will only happen if a student’s record is absent of any and all academic and financial holds to their account. The transcript will be mailed or be made available for pick up on the same day for a total fee of $15.00 per transcript.

If interested in same day processing, forms must be requested by emailing registrar@defiance.edu or a student may come directly to the Registrar’s Office to request a form. Same day processing is different than the “RUSH” ordering available with online requests only. RUSH is a 1-2 day turnaround instead of immediate processing of same day.

Photo identification is required in order to pick up a transcript. 

 

Do you offer ‘rush’ mail service?

We do offer rush or expedited mail service for transcripts ordered online only, barring a hold on your record or inability to locate your record, your transcript will be sent within 1-2 business days of our receipt of your order. The cost for this service is $12.25 per record.

 

Can you send my transcripts immediately?

Transcripts ordered online through the National Student Clearinghouse will be mailed via first-class US mail generally within 2-3 business days of the College’s receipt and processing of your order. During peak periods such as the beginning and end of term (December, January, May, August), additional time must be allowed to process transcript orders. Transcript orders are not processed on days when Defiance College is closed.

 

Do you offer ‘rush’ mail service?

We do offer rush or expedited mail service for transcripts ordered online only, barring a hold on your record or inability to locate your record, your transcript will be sent within one business day of our receipt of your order. The cost for this service is $12.25 per record.

 

How soon after I order my transcript can I pick it up?

Transcripts ordered online through the National Student Clearinghouse will be available for pick up within three business days unless we are in a peak processing period. Transcripts may be picked up at the Office of the Registrar, 204 E Serrick Center.

Photo identification is required in order to pick up a transcript. If you send someone to pick up the transcript for you, they must provide a letter from you with your signature giving them permission by name to pick up your transcript. They must also present photo identification to receive the transcript. Please visit our website for office hours: http://www.defiance.edu/registrar/index.html

 

Can you email or fax my transcript?

Once your transcript request is received in our office, the transcript will be faxed to the fax number indicated on your order. Please note: Faxing transcripts is an insecure method of delivery as one is uncertain who is ultimately receiving the fax. Faxed transcripts are always considered unofficial transcripts.

 

How do I request that my transcript be placed in a signed/sealed envelope?

All official transcripts are placed in signed/sealed envelopes so no special request is necessary.

 

Can I order my official transcript before the semester ends and request not to have it sent until my final semester grades are posted?

No. Your transcripts will be sent immediately upon receipt of your order. If you need to wait until your final semester grades are posted or a degree conferred date is entered, do not order your transcript until you see your grades posted on your myDC Portal account.

Very Important: First semester students will not have in-progress work displayed on the Defiance College transcript until October 2014.

 

If I am graduating, can I order my final transcript before graduation?

Your transcripts will be sent immediately upon receipt of your order. Final transcripts displaying your awarded degree will be available as soon as your degree has been posted to your record. On average this will be within 7 business days of the graduation ceremony. We strongly recommend that you wait until you know your degree has been awarded before ordering your final official transcript.

 

Can I order my undergraduate and graduate transcripts separately?

No. Official transcripts are a complete record of your entire enrollment at Defiance College and include all work taken at DC as well as any work transferred into DC.

 

Can I order an unofficial transcript?

Only current students may access and print an unofficial transcript through their myDC Portal account. All transcripts issued by the Office of the Registrar are considered “Official” and are printed on special security paper, embossed with the official Defiance College seal, and envelope signed with the Registrar’s signature.

 

Whom do I contact if I have a question about my transcript?

Online ordering offers the added benefit of email notification when the order is placed, when it is in process with us, and when it has been sent. Online ordering also allows for email notification of any holds preventing release of the transcript, or our inability to locate your record. Online orders can be tracked by accessing Transcript Ordering at the National Student Clearinghouse, entering your user ID, and the order number.

Questions about the content of your transcript, or if your transcript is not received after you receive email notification that it has been sent, should be directed to the Office of the Registrar at: registrar@defiance.edu or by calling 419-783-2551.

 

How can I request a transcript without using online transcript ordering?

We strongly encourage and recommend that you use online Transcript Ordering. If, however, you are unable to do so, you may email the Registrar’s Office for a special circumstance request form at registrar@defiance.edu. This form must be mailed, faxed, or attached to an email. Payment can be called into the office at 419-783-2551 or included on the portion of the form. The payment portion is removed and shredded upon processing of the record. Transcript requests ARE NOT accepted by phone 

 

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